VOICE
Enhanced customer engagement
Improved agent efficiency
Increased customer satisfaction
Key features
- Omni-Channel Support: Manage customer interactions across multiple channels.
- Cloud-Based: Reliable and scalable solution without high enterprise costs.
- Unified Interface: Single platform for handling all interactions, reducing the need to switch between applications.
- Real-Time Collaboration: Instant collaboration with experts for quick issue resolution.
- Remote Flexibility: Agents can work from anywhere, enhancing service continuity.
FAQs
The 2degrees Contact Centre Platform (CCP) is a cloud-based solution designed to manage customer interactions across various communication channels, such as phone calls, emails, instant messaging, social media, and video conferencing. It integrates with CRM systems to provide a seamless and efficient customer service experience.
CCP enhances customer satisfaction by allowing customers to interact with your business through their preferred communication channels. With features like real-time collaboration and unified interfaces for agents, issues are resolved more quickly and effectively, leading to happier customers.
- Enhanced Customer Engagement: Connect with customers on their terms.
- Improved Agent Productivity: Manage multiple interactions through a single interface.
- Increased Flexibility: Cloud-based and supports remote work.
- Cost Efficiency: Access enterprise-level features without high costs.
- Scalability: Adapt to changing business needs and customer demands.
- Fully Managed: Comprehensive management of your contact centre operations, including setup, monitoring, and support.
- Self-Managed: Access to CCP tools while you maintain control over your contact centre operations.
- Evaluate Your Needs: Assess your current customer service operations and identify areas for improvement.
- Choose a Service Model: Decide between fully managed or self-managed CCP based on your resources and needs.
- Implement and Train: Set up the platform and provide comprehensive training for your agents.
- Monitor and Optimise: Continuously monitor performance and make adjustments to enhance service delivery.
Why 2degrees
End-to-end solutions
We offer comprehensive mobile solutions customised to your needs, covering device management, security, and compliance.
Expert team
Our mobile experts stay up-to-date with the latest trends and technologies to help you make the best choices for your business.
Flexible options
Choose between our fully managed and self-managed Mobile as a Service (MaaS) solutions, both of which are customisable to your unique requirements.
Exceptional support
Our 24/7 customer service team is dedicated to ensuring your mobile operations run smoothly and efficiently.
Group Text Usage Costs
Insight Network Features
^$0 Daily Business Roaming is for frequent business travel to Aussie and not if you have relocated to Aussie. Excludes Norfolk Island and Australian Antarctic Territory. T&Cs apply.
