We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Wifi Issues?

Before calling, get an answer now with your 2degrees App.

Planned
Piha, Auckland
09:00 AM 28/11/2024 to 03:00 AM 29/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Under Repair
Nationwide
05:21 PM 15/11/2024
Mobile

Some 2degrees customers might be having issues with access 2degrees Data Clock Application intermittently. This is being investigated by senior engineers on a high priority. We apologise for the inconvenience and appreciate your patience while the team are working to resolve. 

Planned
Mangakino, Whakamaru
07:00 AM 19/11/2024 to 08:00 PM 23/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Tai Tapu, Selwyn District
07:00 AM 03/12/2024 to 10:00 PM 04/12/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded.
 

Planned
Rabbit Island, Tasman District
07:00 AM 27/11/2024 to 06:00 AM 28/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Hanmer Springs, Canterbury
07:00 AM 18/11/2024 to 06:00 PM 21/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Eastbourne, Wellington
07:00 AM 27/11/2024 to 10:00 PM 28/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
North Awhitu, Auckland
06:00 AM 26/11/2024 to 06:00 PM 27/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Resolved
NZ Wide
14/11/2024 to 10:15 AM 15/11/2024
Broadband

Some 2degrees Broadband Customers with Modems from other ISP's may have experienced DNS and browsing issues.

Users may have to reset modem to connect

Planned
Island Bay, wellington
07:00 AM 15/11/2024 to 05:00 PM 19/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Resolved
01:44 PM 13/11/2024 to 09:35 PM 13/11/2024
Mobile

We’re having a few technical issues which means 2degrees customers aren’t able to use the 2degrees Mobile app.

 

We’re sorry for the hassle and rest assured our technicians are working hard to fix this for you, ASAP. Again, our apologies for the inconvenience and thanks for your patience.

Planned
Seddon, Marlborough District
12:00 AM 19/11/2024 to 06:00 AM 19/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Shark Bay, Wellington City
09:00 AM 20/11/2024 to 06:00 PM 21/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Port Chalmers, Dunedin
07:00 AM 27/11/2024 to 10:00 PM 28/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
MacAndrew Bay, Dunedin
07:00 AM 27/11/2024 to 10:00 PM 28/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Maungataniwha, Northland
08:00 AM 27/11/2024 to 06:00 PM 28/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Taupo Bay, Northland
08:00 AM 27/11/2024 to 06:00 PM 28/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Lake Okareka, Rotorua
07:00 AM 27/11/2024 to 08:00 PM 28/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Planned
Highbrook, Auckland
07:00 AM 19/11/2024 to 08:00 PM 20/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ardmore, Auckland
07:00 AM 12/11/2024 to 05:00 PM 12/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded
 

Under Repair
Newmarket, Auckland
31/05/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Update: 3G and 4G services has been restored. Third party tech has ongoing restoration for 5G.

Planned
Halfmoon Bay, Manukau
08:00 AM 11/11/2024 to 12:00 PM 11/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Orakei, Auckland
08:00 AM 11/11/2024 to 12:00 PM 11/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Highbrook, Auckland
07:00 AM 19/11/2024 to 08:00 PM 20/11/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded