We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Wifi Issues?

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Planned
Lake Karapiro
07:00 AM 23/04/2025 to 07:00 PM 24/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kaimai Lower,Bay of Plenty
10:00 PM 05/05/2025 to 06:00 AM 06/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Homedale, Wellington
07:00 AM 30/04/2025 to 06:00 PM 02/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Wilton, Wellington
10:00 PM 16/04/2025 to 06:00 AM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Leigh (Auckland) and Leamington (Waikato)
10:00 PM 16/04/2025 to 06:00 AM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded. 

Planned
Papamoa, Hilltop, Wairoa Road, Rotoiti, Te PukeTown and Wilton
10:00 PM 16/04/2025 to 06:00 AM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded in some areas in Bay of Plenty.

Planned
Puke Hilltop, Lake Rotoiti, Okere Falls, Waimauku (Auckland) and Akina (Hastings)
10:00 PM 14/04/2025 to 06:00 AM 15/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Waihi Beach and Athenree, Bay of Plenty
07:00 AM 15/04/2025 to 08:00 PM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Papakura Clevedon
08:00 AM 23/04/2025 to 08:00 PM 24/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Papatoetoe East, Auckland
07:00 AM 22/04/2025 to 08:00 PM 23/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Under Repair
Nationwide
12:01 AM 02/04/2025 to 11:59 PM 04/04/2025
Mobile and Wireless Broadband

We have had an issue with some direct debit payments on April 2 and 4. We use a third party to process direct debit payments, and an issue their end means that some customers will have been told their bills have been paid, but the funds not actually deducted. We are working with the vendor to resolve this.

Planned
Kaitaia, Kaikohe and Rawene
10:00 PM 10/04/2025 to 08:30 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Te Marua and Houghton Bay, Wellington
03:07 AM 16/04/2025 to 10:00 AM 16/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded. 

Planned
Lake Wahapo, South Westland
08:00 AM 08/04/2025 to 06:00 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Mt Eden
11:00 PM 15/04/2025 to 04:00 PM 16/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Awapuni South, Palmerston North
07:00 AM 15/04/2025 to 06:00 PM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Grey Lynn, Auckland
08:00 AM 14/04/2025 to 05:00 PM 15/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Kaiwaka & Mangawhai, Kaipara
08:00 AM 14/04/2025 to 05:00 PM 23/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Waterview Tunnel, Auckland
09:00 AM 14/04/2025 to 04:00 PM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Pukepoto Kordia, Rotorua Airport
08:00 AM 14/04/2025 to 06:00 PM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Woodend, Canterbury
07:00 AM 02/04/2025 to 10:00 PM 03/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Under Repair
Putauaki, Whakatane
04:00 PM 31/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded. 

Planned
Cockle Bay, Auckland
07:00 AM 26/04/2025 to 08:00 PM 27/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Bishopdale, Burnside, Broomfield, Hillmorton, Wainoni, Waimairi, Bush Inn, Dallington, Hornby South Christchurch
08:00 AM 15/04/2025 to 06:00 AM 02/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Orere Point, Auckland
07:00 AM 29/04/2025 to 08:00 PM 01/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kaiwaka, Pukenui Hill
08:00 AM 14/04/2025 to 08:00 PM 16/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Athenree, Bay of Plenty
07:00 AM 15/04/2025 to 08:00 PM 18/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Beachlands, Auckland
07:00 AM 15/04/2025 to 08:00 PM 16/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Avondale, Christchurch
08:00 AM 14/04/2025 to 10:00 PM 22/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
St andrews, Waimate District
07:00 AM 15/04/2025 to 10:00 PM 16/04/2025
Mobile

Mobile coverage may be degraded

Planned
Oruanui, Taupo
09:00 AM 25/03/2025 to 03:00 PM 27/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Elles Road, Invercargill City
07:00 AM 08/04/2025 to 10:00 PM 09/04/2025
Mobile

Mobile coverage may be degraded

Planned
Greenmount Hub, Auckland
07:00 AM 26/03/2025 to 08:00 PM 28/03/2025
Mobile

Mobile coverage may be degraded

Planned
Taupiri, Waikato District
10:00 AM 01/04/2025 to 04:00 PM 01/04/2025
Mobile

Mobile coverage may be degraded

Planned
Hanmer Springs, Canterbury
07:00 AM 01/04/2025 to 10:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Papatoetoe, Auckland
07:00 AM 02/04/2025 to 08:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Under Repair
Roaming Customers
11:22 AM 11/03/2025
Mobile

We are aware that some roaming customers may be receiving duplicate messages, where the same message is delivered multiple times. Our team is actively investigating the issue and working on a resolution.