Help using My 2degrees – our online portal

We’ve made it easy to keep on top of your 2degrees account and activity.

My 2degrees is the place to go 24/7 when you want to check your account activity, pay your bill or manage your plan.

You can do all of this and more in My 2degrees:

• Check your data, call and text balances
• View and pay your bill
• Set up an automatic payment method
• Top up
• Purchase Add-ons
• Bring your number to 2degrees
• Check who you're calling and what it cost
• Change from Prepay to Pay Monthly
• Change share members or settings if you have a Pool Plan, set up.

How do I manage my 2degrees account online?

Simply follow this link to My 2degrees, and if you haven’t already, register and set yourself up with a password. You’ll then be able to manage your account online from your dashboard anywhere at any time.

Setting up a secure password for My 2degrees

When choosing a My 2degrees password we strongly encourage you to choose a strong password that is different from your other online services.

Here are some great tips for selecting a secure password:

• Make it Long: Aim for at least 12 characters. The longer your password, the harder it is to crack.
• Mix it Up: Use a combination of uppercase and lowercase letters, numbers, and special characters (like !, @, #, $). This adds complexity and makes your password stronger.
• Avoid the Obvious: Steer clear of common words or easy-to-guess sequences like "password," "123456," or your name.
• Be Unpredictable: Combine unrelated words or phrases to create a unique password. For example, "BlueSky!9Horse$" is much harder to guess.
• Keep it Unique: Use different passwords for different accounts. This way, if one password is compromised, your other accounts remain secure.
• Use a Password Manager: Consider using a password manager to generate and store complex passwords securely. This way, you don’t have to remember all of them.

Be wary of anyone contacting you out of the blue claiming to be a business you deal with.

If you’re not sure why you’re being asked for information, contact the company directly to check if it’s a legitimate request.

If you have any questions or need help, just get in touch.

I'm having trouble logging in to My 2degrees

If you’re unable to log in to My 2degrees and are having issues with passwords or inputting your username, here are some tips to get you going again.

Username issues:

• You must use a valid email address for your login.
• If you’re logging in with your email address and it's not working, check for any domain name formatting issues, such as a missing '@', or dots such as .conz instead of .co.nz
• If you haven't logged in since February 2017, your username may still be your mobile number. You'll need to log in using this, you’ll then be prompted to set up an email address (it must be one not already in use with us), which will become your new username.

Password issues:

• Passwords are case sensitive, ensure you use the correct case / combination of cases – so if your password includes a capital Z, and you input a lowercase z, your password will not work.
• Check for Caps lock and Num lock if the number keypad is being used.
• Check there are no spaces in the Username and Password fields.
• Check if the browser is auto-filling Username or password. If you're not sure consider clearing your cache and trying again.

If none of these tips help, give us a call on 200 from your 2degrees mobile and we'll help get your access sorted.

How do I change my My 2degrees login?

To change the password you use to login to My 2degrees, simply:

• Log in and click My Details under the hamburger menu in the upper right corner, then click the Change password button.
• Enter your current password and the new one you want to use, then click Change.

Note: To change your login email you'll need to call us on 0800 022 022.