Broadband with benefits

If you’re ready to enjoy broadband with benefits, here’s all that you need to know to get your streaming game on.

Do I need to be a new customer to sign up for the broadband with benefits offer?

Yes, this offer is only for all new customers who join us on any 12-month Unlimited Broadband plan. You can sign up online right now and if you’ve got a Pay Monthly mobile plan with us, you’ll also score $10 a month off your monthly broadband bill.

What if I already have 2degrees Unlimited Broadband?

If you’re currently on a fixed term contract, you’ll need to wait until the end of your term. After that, simply re-sign to a 12-month Unlimited broadband plan by calling us on 0800 022 022.

What if I’m currently on a different 2degrees broadband plan?

To be eligible for our offer, simply upgrade to any of our 12-month Unlimited Broadband plans by calling us on 0800 022 022.

Already have a Prime subscription?

If you’re ahead of the curve and already have Prime, don’t worry, you can still get 6 months of Prime Video on us. Just sign up to one of our 6-month Unlimited Broadband plans and we’ll send you an activation link for 6 months of Prime on us.

Setting up and managing your Prime Video subscription

What do I get with my Prime Video subscription?

• Access to exclusive Amazon Originals and loads of popular TV shows and movies.
• Watch across different devices, any time. You can stream on your compatible Smart TV, games console, phone, tablet or laptop, any time that tickles your fancy on up to 3 devices at once.
• Download for offline viewing. Take your favourite shows with you on select mobiles and tablets – so you can keep watching without WiFi.
• Prime Gaming. Unlock instant access to tons of exclusive content for your favourite games, a rotating collection of free PC games, and a free Twitch channel subscription each and every month. For more information, visit Prime Gaming.

How do I activate my Prime Video subscription?

If you’re new to 2degrees Broadband, and your broadband isn’t connected yet, you’ll need to wait until it is. Once it’s up and running and you’ve received your first bill, we’ll send you an activation email to get your Prime Video subscription set up.

If you already have Unlimited Broadband, you’ll receive the activation email when you re-sign to your new 12-month term and your request has been processed.

The activation email has instructions and a button to activate your Prime Video subscription. Simply click the button and follow the prompts to set up your account.

You have 30 days to activate your subscription from the time you receive the activation email.

How do I activate my Prime Gaming subscription?

Once your Prime Video subscription has been activated, you just need to visit the Prime Gaming website; click the blue Try Prime button and follow the steps. You may see a pop-up that says, 'It looks like you're in a Prime Video only country', just click Continue to carry on. Then, when prompted, use your Prime Video login details to link your accounts and get busy gaming.

I’ve already got Prime Gaming, but want 6 months of Prime Video from 2degrees

If you’re already part of the Prime Gaming clan, don’t worry, you can still get this included in your Prime Video membership. Just link Prime Video to your existing Prime Gaming ID. Here’s how.

• Go to gaming.amazon.com
• Click on Try Prime
• You may see a pop-up that says, 'It looks like you're in a Prime Video only country'. Keep calm and click Continue to carry on.
• When prompted, use your Prime Video login details to link your accounts
• Follow the steps to connect your Prime Video and Prime Gaming accounts

I signed up to an eligible broadband plan and didn’t get an activation email

We won’t send the activation email until your broadband is up and running. If you’ve just signed up with us but your broadband isn’t connected yet, you’ll need to hold on until we’ve got all our ducks in a row.

If your broadband is already connected and you still don’t have your activation email, there are a few things you could try.

• Check your junk/spam folder as it may have accidentally ended up there
• Search for the email using the search function in your inbox. Maybe you just missed it?
• If you’ve tried and still can’t find the email, call us on 0800 022 022, select option 9, and we’ll look into what’s happened

I’m having trouble activating my Prime Video subscription

If you’re having trouble getting your new Prime Video subscription working, here’s a few reasons things might not be going to plan:

• Your subscription wasn’t activated on time. If it’s been more than 30 days since you first received your Prime Video activation email and you haven’t used it, your one-time activation button has expired. 
• Someone may have already activated your Prime Video subscription. If you have a shared email account, ask anyone who has access to it if they already signed you up.
• Do you already have an existing Prime Video subscription? No problem, either cancel this, hang tight until the end of your current billing month, then you can activate your new subscription or sign up with a new email address.

If it’s none of the above, and you’re still having trouble activating your subscription, call us on 0800 022 022, selection option 9 and we’ll look into what’s happened.

How do I set up Prime Video on my TV and devices?

Prime Video has loads of helpful tips and tricks for setting everything up. Read up on all of Amazon’s tips to get set up.

What devices can I watch Prime Video on?

You can watch Prime Video through the website on your desktop computer or laptop, or through the Prime Video App on supported devices including smart TVs, smartphones, tablets, game consoles – see the detailed list of supported devices

To watch Prime Video on Chromecast you’ll need the latest app and software. Check out this Prime Video help page.

Remember, you can stream on up to 3 supported devices at a time.

I’ve activated the offer, but Prime Video or Prime Gaming isn’t working.

If you’re having trouble with the Prime Video or Prime Gaming website or app, you’ll need to contact Prime Video or Prime Gaming directly.

Check the help pages of the Prime Video and Prime Gaming websites for answers to the most frequently asked questions. If you can’t find a solution for Prime Video, use their chat support to ask for help. Here’s where you can contact Prime Gaming

What happens at the end of my 6-month subscription?

Don’t worry, we won’t cut your streaming short. Once your 6 months on us is up, unless you cancel, your subscription will automatically continue for a monthly fee of $10.99 which will be charged to your broadband bill. We’ll email you a reminder before your 6-month subscription ends, and you can cancel any through your online account.

How do I cancel my Prime Video subscription?

You can cancel any time through your online account. Log in, look for the Prime Video section of your dashboard and click Cancel Subscription. Your subscription will stop at the end of your current Prime Video billing month. If you cancel your subscription during your 12 months on us, you will not be able to reactivate your subscription or receive the offer again. Cancelling Prime Video automatically cancels Prime Gaming.

You can’t cancel your subscription through your Amazon account.

Can I change my broadband plan during my 6-month subscription to Prime Video?

To keep your 6-month subscription of Prime Video on us, you’ll need to be on one of our 12-month Unlimited Broadband plans. If you move to an Unlimited plan on a different type of broadband connection – such as moving from VDSL to Fibre – then you’ll keep your Prime Video subscription. If you move to an ineligible broadband plan such as a wireless broadband or capped fibre and DSL plans, or take an account holiday, unfortunately you’ll lose your subscription.

Can I keep my Prime Video subscription if I leave 2degrees broadband?

Anyone is welcome to sign up for Prime Video, but if you leave 2degrees broadband, you’ll no longer be eligible to receive 6 months on us. We’ll cancel your subscription with Prime Video, and you’ll need to sign up with them directly to get a new paid subscription. Keep in mind that early termination charges may apply if you cancel your 2degrees broadband within your contract period.

What happens to my Prime Video subscription if I move house?

If you move to a new house during the 6 months on us, don't worry. If you remain on an eligible 2degrees Unlimited Broadband plan when you move, you’ll keep Prime Video and won't be charged until your original your original six-month offer is up.

Things you need to know about your 6 months of Prime on us

• You must be on a 12-month Unlimited Broadband plan to be eligible for the offer.
• Prime Video on us for 6 months is valid for 6 months after the date of activation.
• You have 30 days from the date you receive your activation email to activate your Prime Video subscription.
• One new Prime Video subscription per eligible 2degrees broadband plan connection.
• If you have an existing Prime Video subscription, you’ll need to cancel this and start again with a new account to get the offer.
• You can cancel your Prime Video subscription at any time.
• Cancelling Prime Video automatically cancels Prime Gaming.
• Early termination charge applies if you disconnect your 2degrees broadband before the end of your broadband term.
• After 6 months from your activation of Prime Video, the standard monthly charge for Prime Video of $10.99 will apply, and we will automatically add the charge to your 2degrees broadband bill unless you cancel.
• Any queries relating to the Prime Video service or content should be directed to Prime Video.
• Any queries relating to the Prime Gaming (Twitch Prime) service or content should be directed to Prime Gaming.
• Offer not available on 2degrees Business, Home Wireless, or Rural Broadband plans.
• Offer is not redeemable or refundable for cash and cannot be exchanged for Amazon Gift Cards.
• Offer is subject to change, and restrictions apply.
• By clicking activate, you agree to the Prime Video Terms of Use.
• Amazon, Prime Video, Prime Gaming, and all related logos and motion marks are trademarks of Amazon.com, Inc. or its affiliates.
• Offer is subject to the 2degrees Broadband Terms and Conditions and Prime Video on us for 6 months promotion terms and conditions.