Power price change FAQs

If you’re a 2degrees Power customer and got an email from us about changes to your power rates, check out more helpful info here.

Why are my power rates changing?

The price you pay for electricity is made up of a few different parts, like the cost of generating the power you use and getting it to your premises, to reading and maintaining your electricity meter. Every year, we review all the costs of providing electricity and update our power rates.

The costs we pay to electricity generators have increased significantly over the last year. This makes up a significant part of what you pay and affects all power providers, as everyone must purchase electricity from these electricity generators. Costs from lines companies, which maintain the infrastructure that delivers power to your premises, have also increased.

For Low Users, see “What’s happening with Low User rates?” below on why your Fixed Daily Charge rate is now changing.

When are my rates changing?

Refer to the email we sent you about the rate change to find out when your new rates take effect.

What does my power bill pay for?

Visit the Electricity Authority’s website for a breakdown of the costs an average household power bill contributes to and more about electricity pricing and rates.

What’s happening with Low User rates?

The Government is phasing out the Low Fixed Charge Tariff regulations over a 5-year period to create a fairer, more equitable system. This means you'll see an increase in your Fixed Daily Charge rates if you're on a Low User plan. You can find out more about the changes here.

Will my discounts change?

No, any discounts you’re getting will continue to apply.

Can I change plans?

You can change between Low User and Standard plans once a year in My 2degrees.

Deciding between Low User and Standard can be tricky. Learn more about your options here. When choosing between Low User or Standard, bear in mind that the Government is phasing out Low Fixed Charge Tariff regulations over a 5-year period. You can read more about that here.