Voicemail on your mobile: call 202

It’s the little things that often make life a whole lot easier. Voicemail is like having a receptionist to take your calls 24/7. Here's what you need to know to set up and manage your Voicemail.

Voicemail costs

Voicemail is free on 2degrees Pay Monthly, Prepay and Business Choice plans.

Mobile calling rates will apply if you're using a landline or calling from another mobile network (if calling from another phone you’ll have to enter your Voicemail PIN to enter).

Your Voicemail account will be deactivated after 60 days of inactivity (i.e. where no messages are deposited or retrieved).

Using Voicemail when overseas

When we detect your mobile is in use overseas, we automatically turn Voicemail off because there are additional charges to you when receiving calls while you’re overseas as well as international roaming charges applied when you check your messages. See below for more about using Voicemail while roaming.

To access Voicemail on your mobile

• Call 202 from your 2degrees mobile in New Zealand for free
• Call +64 22 202 2001 if you’re calling from overseas or from a landline or a mobile that isn’t connected to the 2degrees network.

2degrees Voicemail Main Menu

1 – Listen to messages
2 – Manage Greetings
3 – Settings and features
5 – To listen to your old messages (available until 31 October 2024)

Listen to messages menu:

To listen to your messages, press 1 from the main menu. You can then select the following options:

• Replay the message, press 2
• Listen to the next message, press 3
• Save the message, press 4
• Delete the message, press 5
• Return to the last menu, press *

Manage Greetings menu

To manage your Greetings, press 2 from the main menu. You can then select the following options:

• Record personal greeting, press 1
• To choose your standard greeting, press 2
• To choose your standard greeting with your name, press 3
• To switch do not leave message on/off, press 4

Managed your PIN menu

To manage your PIN, press 3 from the main menu. You can then select the following options:

• Change your Voicemail PIN, press 1
  • Return to the last menu, press *

How does Voicemail work while I’m roaming overseas?

Before you travel overseas, ensure you know your Voicemail PIN.

You can set your Voicemail PIN by calling Voicemail from your mobile phone and press 3.

To help you avoid unwanted costs, we'll automatically turn off your Voicemail when we detect that you’re travelling overseas with your 2degrees phone. We do this because each phone call you receive – including calls that go straight to Voicemail – incurs a cost to your account. With your Voicemail switched off, there is no need to worry about any unexpected charges when you return from your travels. And when you’re back in New Zealand, we automatically turn it back on again. It’s like magic – but useful.

If you wish to use your Voicemail while overseas, you have two options:

• Divert all incoming calls to Voicemail. If you divert all calls, you won’t be charged for incoming calls which go directly to Voicemail, but you also won’t be able to see or answer any incoming calls. If you check your Voicemail messages, international roaming charges for outbound calls will apply.
• Set up conditional call forwarding which will only divert the calls you do not answer to Voicemail. You'll be charged for the inbound call to your phone, then also charged for the outbound call to your Voicemail each time you miss a call.

Both options require your Voicemail PIN, so be sure to set it and remember it before you travel.

Divert all calls to Voicemail while Roaming

If you want to let all calls go directly to Voicemail so you can retrieve the messages, you can divert or forward all calls which will avoid any extra charges while roaming. To do this use the 'Divert All' menu item on your mobile, and divert calls to +64 22 202 2000. Then all calls will be automatically sent to Voicemail. You can still listen to your Voicemail messages from overseas by dialling +64 22 202 2001 (international roaming charges will apply but will be covered by a Roaming Pack if you have one).

Remember to cancel the divert when you return to New Zealand.

Remember that you'll need to have your Voicemail PIN handy.

Manage Conditional Call Forwarding to Voicemail while Roaming

When roaming, when you check your voicemail or divert incoming calls to voicemail you may incur charges based on your location. In our $8/day destinations diverting calls to voicemail or accessing your voicemail will trigger the $8 charge and use your minutes. Additionally, some $8/day destinations may charge an extra $1.15 per minute for calls diverted to voicemail.

In countries that are not covered by the $8 Daily roaming but still have roaming capabilities you will find that the inbound calls diverting come at a rate of $1.15 per minute as well but to make a call to your voicemail to retrieve that message will come at a charge of $3.45 a minute.

Please see the below example and things you need to know section for more details.

Remember that you’ll need to have your Voicemail PIN handy.

Examples of charges for Conditional Call Forwarding while Roaming

Helen is in Germany waiting on an important call so she has Conditional Call Forwarding. Helen will be charged $8 daily for her inbound calls and if she needs to call to retrieve those messages this will come under the $8 daily charge. If Helen receives the call on 24 October NZST but she does not check her voicemail until 25 October NZST then she will be charged two daily roaming charges. If she receives the call and checks the message all within one day NZST there will only be one charge that covers both the inbound and the outbound call. These charges are included in the Daily Roaming fee and will trigger the daily rate if activated.

Bob is in Fiji and needs to stay in touch with work. While he’s at the pool, he misses a work call. Bob notices an $8 charge on his 2degrees account for the incoming call, plus an extra $1.15 for the incoming call that went to voicemail. Since the incoming call was quick and did not go over 1 minute, he only pays $1.15 as this rate is charged per minute on top of the $8 daily roaming charge. When he checks his voicemail and calls work back, both calls are covered by his $8 Daily Roaming rate in Fiji and the minutes from his plan as these are both outgoing calls.

Things to know about Conditional Call Forwarding while Roaming:

• It's important to understand that there will be additional charges when using Conditional Call Forwarding to Voicemail while overseas. and that charges will vary depending on where you are roaming.
• Unfortunately, we can't guarantee this service works on all overseas carriers due to routing restrictions.
• If you activate Conditional Call Forwarding while roaming and turn your phone off your switch to flight mode, calls will automatically divert to your Voicemail.
• Listening to your Voicemail messages from overseas will activate international roaming charges (calling Voicemail is considered a call back to New Zealand).
• Remember to cancel Conditional Call Forwarding when you return home. Your Voicemail will then operate as normal (with no charges) when you arrive back in New Zealand.