We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Wifi Issues?

Before calling, get an answer now with your 2degrees App.

Planned
Papatoetoe East, Auckland
07:00 AM 22/04/2025 to 08:00 PM 23/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Ngongotaha, Rotorua
07:00 AM 23/04/2025 to 07:00 PM 24/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Stanmore Bay Road, Whangaparoa
08:00 AM 14/05/2025 to 06:00 PM 15/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Omahu, Hawke's Bay
07:00 AM 05/05/2025 to 05:00 PM 06/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Papakura-Clevedon Rd, Auckland
08:00 AM 23/04/2025 to 06:00 PM 24/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Wikaraka Street, Ngongotaha, Rotorua
07:00 AM 23/04/2025 to 07:00 PM 24/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ararimu West, Auckland
09:00 AM 28/04/2025 to 01:00 PM 28/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Under Repair
Omanu Road, Waimamaku Valley , and Whangaroa.
05:30 AM 17/04/2025
Mobile and Wireless Broadband

Mobile Coverage may be degraded. 

Due to ongoing severe winds and storm conditions, multiple power outages are occurring across Northland in remote and rural areas. As a result, mobile coverage may be degraded in the mentioned locations.

Planned
Lam Terrace, Riverhead
08:00 AM 28/04/2025 to 06:00 PM 02/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Monro St, Seatoun, Waiwhetu Rd, Fairfield, Raroa Quarry, Wellington
06:00 AM 05/05/2025 to 09:00 AM 05/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Birdwood Street, Johnsonville Porirua Mtw, Pembroke Road, Wilton, Wellington
06:30 AM 07/05/2025 09:00 AM
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Upper Orewa, Wainui
08:00 AM 07/05/2025 to 06:00 PM 08/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Whaikowhai Street, Pilmuir Street, Wellington
06:30 AM 06/05/2025 to 09:30 AM 06/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Upper Orewa, Wainui
08:00 AM 07/05/2025 to 08:00 AM 09/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Paeroa Range, Rotorua
12:00 PM 05/05/2025 to 08:00 PM 09/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Leeston, Canterbury
08:00 AM 07/05/2025 to 10:00 PM 10/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Tahiti Bay, Homedale, Gear Island, Wellington
06:30 AM 08/05/2025 to 09:00 AM 08/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Wickliffe Street, Dunedin
08:00 AM 30/04/2025 to 06:00 PM 01/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
North of Taupo
10:00 PM 16/04/2025 to 06:00 AM 17/04/2025
Mobile and Wireless Broadband

2degrees will be performing scheduled network maintenance tonight across multiple rural cell sites north of Taupo. The work will be carried out in batches, and during this time, individual cell sites may go offline for up to 1 minute.

Planned
Lake Karapiro,Waipa District
07:00 AM 23/04/2025 to 07:00 PM 24/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Waimakariri, Rangiora
08:00 AM 28/04/2025 to 10:00 PM 29/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kaimai Lower,Bay of Plenty
10:00 PM 05/05/2025 to 06:00 AM 06/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Homedale, Wellington
07:00 AM 30/04/2025 to 06:00 PM 02/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Wilton, Wellington
10:00 PM 16/04/2025 to 06:00 AM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Puke Hilltop, Lake Rotoiti, Okere Falls, Waimauku (Auckland) and Akina (Hastings)
10:00 PM 14/04/2025 to 06:00 AM 15/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Waihi Beach and Athenree, Bay of Plenty
07:00 AM 15/04/2025 to 08:00 PM 17/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Papakura Clevedon
08:00 AM 23/04/2025 to 08:00 PM 24/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Under Repair
Nationwide
12:01 AM 02/04/2025 to 11:59 PM 04/04/2025
Mobile and Wireless Broadband

We have had an issue with some direct debit payments on April 2 and 4. We use a third party to process direct debit payments, and an issue their end means that some customers will have been told their bills have been paid, but the funds not actually deducted. We are working with the vendor to resolve this.

Planned
Kaitaia, Kaikohe and Rawene
10:00 PM 10/04/2025 to 08:30 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Lake Wahapo, South Westland
08:00 AM 08/04/2025 to 06:00 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Woodend, Canterbury
07:00 AM 02/04/2025 to 10:00 PM 03/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Under Repair
Putauaki, Whakatane
04:00 PM 31/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded. 

Planned
Cockle Bay, Auckland
07:00 AM 26/04/2025 to 08:00 PM 27/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Bishopdale, Burnside, Broomfield, Hillmorton, Wainoni, Waimairi, Bush Inn, Dallington, Hornby South Christchurch
08:00 AM 15/04/2025 to 06:00 AM 02/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Orere Point, Auckland
07:00 AM 29/04/2025 to 08:00 PM 01/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Oruanui, Taupo
09:00 AM 25/03/2025 to 03:00 PM 27/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Elles Road, Invercargill City
07:00 AM 08/04/2025 to 10:00 PM 09/04/2025
Mobile

Mobile coverage may be degraded

Planned
Greenmount Hub, Auckland
07:00 AM 26/03/2025 to 08:00 PM 28/03/2025
Mobile

Mobile coverage may be degraded

Planned
Taupiri, Waikato District
10:00 AM 01/04/2025 to 04:00 PM 01/04/2025
Mobile

Mobile coverage may be degraded

Planned
Hanmer Springs, Canterbury
07:00 AM 01/04/2025 to 10:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Papatoetoe, Auckland
07:00 AM 02/04/2025 to 08:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Under Repair
Roaming Customers
11:22 AM 11/03/2025
Mobile

We are aware that some roaming customers may be receiving duplicate messages, where the same message is delivered multiple times. Our team is actively investigating the issue and working on a resolution.