2degrees Broadband Legal Offer Summary
This summary only apply if you signed up or changed plans from 16th February 2022
For the Home Broadband Legal Offer Summary before 17 April 2018, please click here.
For the Home Broadband Legal Offer Summary before 20 April 2017, please click here.
For the Home Broadband Legal Offer Summary before 16 February 2022, please click here
Service Overview
Service Description
Broadband & optional home phone services
Availability
Broadband is not available everywhere. To see what services are available you can visit www.2degreesbroadband.co.nz. Our Wireless Broadband plans are only available in selected 4G or 5G coverage areas with sufficient network capacity. To see if this service is available, you can call us on 0800 022 202.
Service Charges
| Charge | Monthly Data Allowance | Access Type |
|---|---|---|
| $55 per month | 300GB | Wireless (4G) |
| $60 per month | Unlimited* | Wireless (4G) |
| $79 per month | Unlimited* | Wireless (5G) |
| $85 per month | 170GB | Rural Wireless (4G) |
| $92 per month | 120GB | Fibre 100 ADSL and VDSL $ extra |
| $97 per month | Unlimited | Fibre 300 (100^) ADSL and VDSL $2 extra |
| $109 per month | Unlimited | Fibre Max (Ultimate Unlimited) |
$10 discount off 2degrees Broadband monthly plan charge when linked to an eligible 2degrees Pay Monthly mobile plan.
*Fair Use Policy applies
^If your local fibre company is Northpower your plan is provisioned on a Fibre 100 connection.
Prices are current as at 11 August 2023 and are subject to change. To see current pricing please see our home broadband packages 2degrees Broadband.
Additional Data Charges
The following extra data charges apply (all rates subject to change), once you have used your monthly data allowance.
| Consumer Plan | Monthly data allowance | Extra data |
|---|---|---|
| 300GB 4G Wireless | 300GB | When you reach your Plan data limit, you will be stopped from using data. If you want to purchase additional data, you can do so in blocks of 10GB ($20), 30GB ($30) and 50GB ($35) |
| 600GB 4G Wireless | 600GB | As above. |
| 170GB Rural Wireless | 170GB | As above. |
| 120GB Plan | 120GB | $2 per GB up to $30, at which point your data will become unlimited for the remainder of that month |
Set up charges
| Plan | Term | |
|---|---|---|
| Unlimited & Ultimate Unlimited Fibre Max plan | Open term | $99 standard connection fee; and $299 modem charge applies if taking a 2degrees-supplied modem. $15 delivery charge applies if taking a 2degrees-supplied modem and/or 2degrees Phone. |
| Unlimited & Ultimate Unlimited Fibre Max plan | Fixed term (12 months) | Free standard connection; and $15 delivery charge applies if taking a 2degrees leased modem and/or 2degrees Phone. |
| Wireless 4G plans 300GB, 600GB and Rural 170GB | Open term | $299 modem charge applies for 2degrees-supplied wireless modem. $15 handling and delivery charge applies for 2degrees-supplied wireless modem |
| Wireless 4G plans 300GB, 600GB and Rural 170GB | Fixed term | Free rental of 2degrees supplied leased wireless modem. $15 handling and delivery charge applies for 2degrees-supplied rental modem. |
| Wireless 5G Unlimited* plan | Fixed term | Free rental of 2degrees supplied leased wireless modem. $15 handling and delivery charge applies for 2degrees-supplied rental modem. |
Other charges (excluding Wireless and Rural Broadband)
We offer a range of Add-On Services, including Home Phone Services:
- Home Phone Plus service - $15/month. This is delivered over your broadband connection and includes voicemail, caller ID, call waiting, and unlimited* calls to NZ & Australian landlines). This service is not available to some ADSL users.
- Home Phone Basic service (only available over ADSL & VDSL connections) - $15/month. Includes local calling and you can add our optional calling features:
- Unlimited* NZ and Australia Landline Calling - $15/month
- Caller ID $4/month
- Voicemail $8/month
- Wiring maintenance $3.95/month (only available on ADSL & VDSL services).
Additional charges may apply to non-standard installations and to additional in-home technician work performed at time of connection. For example, a broadband wiring charge of $199 may apply to if you have a monitored alarm or more than five phone jack-points in your home. For more information visit 2degrees Broadband Support
Leased modem charges
If you have a leased a modem you must return that modem to us when you terminate your plan and leave us. If you terminate and leave before the end of the term and do not return the modem to us you will be charged.
| Modem model | Non return fee if modem < 12 months old | Non return fee if modem > 12 months old | Non return fee for charger/power cord |
|---|---|---|---|
| Fritz 7490 | $165 | $110 | Current applicable rate |
| Fritz 7560 | $165 | $110 | Current applicable rate |
| Fritz 7530 | $165 | $110 | Current applicable rate |
| Fritz 7590 | $299 | $200 | Current applicable rate |
| Huawei B618 (wireless) | $299 | $200 | Current applicable rate |
| Huawei B535-232 (wireless) | $299 | $200 | Current applicable rate |
| Huawei B535-933 (wireless) | $299 | $200 | Current applicable rate |
| TP-Link MX515v (wireless) | $299 | $200 | Current applicable rate |
| Nokia Fastmile G3 | $699 | $600 | Current applicable rate |
When you leave us we will provide you with instructions on returning the modem. Access type
Wireless Broadband
Our wireless broadband services connect your home via a 4G or 5G wireless connection to our 4G or 5G mobile network. Wireless broadband speeds can be impacted by the distance between your modem and a cell site, the performance of your modem, your in-home WiFi setup, the level of usage of a particular cell site by others, network capacity, and the number of devices connected to your modem. Speeds may also be impacted by the location and quality of the websites you choose to view and the software you may have downloaded (malicious or otherwise). The day to day performance will also be affected by our Network. Any speed representations are averages and are not an indication of the actual speed of an individual connection. Speeds may be more or less than the average speed.
Wired Broadband
Depending on the availability at your address we will offer you Fibre (or ADSL or VDSL, if applicable for $2 extra).
For more information about the different access types visit click here
See measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies click here
Other Information
Wireless Broadband 30-day risk free guarantee
2degrees will provide you with a 30 day risk free guarantee which is available if you are unable to use the Wireless Broadband or Rural Broadband Services due to poor reception. If the Wireless Broadband or Rural Broadband Service is not available at your installation address you may call us on 0800 022 202 and we will refund you. A refund of your monthly Plan and rental modem shipping charges (and modem cost if you are on an open term plan and have returned the 2degrees Wireless Modem to us) will be made in the same tender as the original purchase. Any additional data charges for data that exceeded your Plan’s monthly allocation will not be refunded. If you rented the 2degrees Wireless Modem from us, you will need to return it and any accessories including its power cable to us as new or you will have to pay a $299 modem non return fee (or applicable accessory charge) for 4G plans, or a $699 modem non return fee (or applicable accessory charge) for the 5G plan. We will provide instructions on returning the modem when you cancel.
Minimum Contract Period
You can choose from either:
- Open term (not available for 4G/5G Wireless Broadband); or
- 12 month term or
- a term we have specifically offered you.
Early Termination Charge
If you are on a fixed term Plan you will need to pay an early termination charge up to $299 if you end your contract early.
There is no early termination charge if you sign-up on an open term.
If you sign up to a 12 month Broadband Plan (or longer) with a promotional credit or discount the following early termination charges may apply:
- An early exit fee up to $299 applies to the term; and
- Also, if you leave or downgrade your plan within the first 12 months (or longer period in any specified terms), you'll need to repay the promotional credit or discount on a prorated basis, or pay any applicable plan transfer charges.
Notice period (termination)
You can end your plan at any time before your next monthly billing due date. You will still be responsible for any charges incurred prior to that billing date.
Traffic Management
Wired broadband
No traffic management policies apply on any of our broadband plans, including Unlimited Data.
Wireless broadband
In some circumstances we may be required to take reasonable action to protect our customers and effectively manage our network.
If your usage on the applicable plan exceeds the usage as set out below in (a)-(d) we may end your plan and, if we can, offer to move you to an alternative technology or solution. We will notify you before ending your plan. If you are not satisfied with this alternative technology or plan, you may terminate your Service within 30 days of our notice to you or within 30 days of the date of the change (whichever is later) and we will not charge you an Early Termination Charge in respect of your Plan:
- 300GB Plan: usage exceeds 400GB in any month for 3 consecutive months, or exceeds 450GB in any single month;
- 600GB Plan: usage exceeds 700GB in any month for 3 consecutive months, or exceeds 750GB in any single month; or
- Rural Plan: usage exceeds 300GB in any month for 3 consecutive months, or exceeds 350GB in any single month.
- Unlimited Plan: usage exceeds Fair Use Policy outlined below
2degrees reserves the right to manage traffic at peak times to improve the overall performance and experience of our Services among our customers. In particular, we reserve the right to prioritise specific types of traffic over other traffic at times of congestion (and for limited time periods) where we consider there will be significant customer interest in the specific type of traffic and these actions are necessary to ensure customers receive an acceptable Service.
Service Restrictions
- We block sites on the Digital Child Exploitation Filtering System.
- We block sites that we believe (or IP addresses) are being actively used to promote malicious or fraudulent content.
- On a case-by-case basis we will block sites which contain terrorist or violent extremist content.
Fair Use
Wireless Broadband (including Unlimited Plans), Rural Broadband Services and Home Phone Services are subject to the Fair Use Policy. Your use of the Services must be fair, reasonable and not excessive, as reasonably determined by us by reference to average and/or estimated typical customer usage of the Services. We will consider your usage to be excessive and unreasonable where it:
- materially exceeds the average and/or estimated use patterns over any day, week or month (or other period of time as determined by us); or
- causes us to incur additional costs or affects the performance of the 2degrees Network or affects another 2degrees’ customers’ use of or access to the Services,
Excessive Usage.
Where we offer any Services such use is offered for your individual private and personal use and benefit only. In no case does any Service allow for activities aimed at making profit or reselling the Service or using the Service in an unfair or excessive way and any such use of the Services by you is a breach of this Agreement.
For the avoidance of doubt, fair use of our Services excludes activities such as auto-dialling, premium services, continuously call forwarding, tele-marketing, call centres or other activities that use our services for commercial gain and use of cellular trunking units (including SIM boxes and GSM gateways).
If in our reasonable opinion we consider your usage to be Excessive Usage we may immediately suspend, modify or restrict your use of the Services or withdraw in full or in part your access to the Services without notice to you and/or act in accordance with the Wire Broadband Traffic Management process set out above.
See our Fair Use Policy.
Effects on other services
Your broadband service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as the Home Phone Plus service, alarms including medical alarms), may stop working unless you have battery backup in your home.
Complaints
Information about our customers complaints process is available here
Disputes
Information about our process for customer complaints is available here: 2degrees Broadband Feedback
2degrees Broadband is a member of the Telecommunications Disputes Resolution scheme, a free independent service to help customers resolve disputes.
All prices quoted are inclusive of GST.
This is a summary only. You can find the full legal terms and conditions for Wireless Broadband here and for Fixed Broadband here.
