2degrees Home Broadband Legal Offer Summary
For the Home Broadband Legal Offer Summary before 17 April 2018, please click here.
For the Home Broadband Legal Offer Summary before 20 April 2017, please click here.
Service Overview
Service Description
Broadband & optional home phone services
Availability
Broadband is not available everywhere. To see what services are available you can visit www.2degreesbroadband.co.nz
Service Charges
| Charge | Monthly Data Allowance | Access Type |
| $75 per month | 80GB | ADSL, VDSL or Fibre best available up to 100/20Mbps |
| $85 per month | Unlimited* | ADSL, VDSL or Fibre best available up to 100/20Mbps |
| $106 per month | Unlimited* | Fibre broadband up to 900/400Mbps |
$10 discount off 2degrees Broadband monthly plan charge when linked to an eligible 2degrees Pay Monthly mobile plan.
*We are also currently offering a limited time 12 month Broadband offer, where we’ll give you a joining credit which will be applied to your first or second bill. T&Cs apply.
Prices are current as at 13 July 2020 and are subject to change. To see current pricing please see our home broadband packages 2degrees Broadband.
Additional Data Charges
Applies to 80GB plan
Once you reach your monthly data allowance, additional data will be charged at $2 per GB up to $30, at which point your data will become unlimited for the remainder of that month.
| Set Up Charges | |
| Open term | $99 standard connection fee; and $165 modem charge applies if taking a 2degrees-supplied modem. $15 delivery charge applies if taking a 2degrees-supplied modem and/or 2degrees Phone. |
| Fixed term (12 months) before 2 July 2018 | Free standard connection; and $15 modem charge applies if taking a 2degrees-supplied modem. $15 delivery charge applies if taking a 2degrees-supplied modem and/or 2degrees Phone. |
| Fixed term (12 months) after 2 July 2018 | Free standard connection; and Free modem rental if taking a 2degrees-leased modem. $15 delivery charge applies if taking a 2degrees-leased modem and/or 2degrees Phone. |
Access type
We will offer you the best connection type (ADSL < VDSL < UFB (Fibre) 100/20Mbps or 900/400Mbps on the $106 Plan) available at your address.
For more information about the different access types visit click here
For more information about broadband speeds and performance click here
Other Information
Minimum Contract Period
You can choose from either:
- Open term; or
- 12 month term.
Early Termination Charge
If you are on a fixed term Plan with a 2degrees-supplied modem, you will need to pay an early termination charge of $299 (or up to $199 if you signed up from 2 July 2018 and we leased you a modem), if you end your contract early. We may reduce the early termination charge where applicable to take into account any upfront charges you have previously paid for that connection.
If you are on a fixed term Plan without a 2degrees-supplied modem, you will need to pay an early termination charge of $99 (or up to $199 if you signed up from 2 July 2018) if you end your contract early.
There is no early termination charge if you sign-up on an open term.
For the 12 month Broadband Plan joining credit offer, the following early termination charges may apply:
- If you select a 2degrees modem, an early exit fee of $299 (or up to $199 if you signed up from 2 July 2018) applies to the term; or
- If you select the BYO modem option at sign up, an early exit fee of $99 (or up to $199 if you signed up from 2 July 2018) applies to the term; and
- Also, if you leave or downgrade your plan within the first 12 months, you'll need to repay the joining credit on a prorated basis. For example, if you leave after 6 months you will have to repay $75.
Notice period (termination)
You can end your plan at any time before your next monthly billing due date. You will still be responsible for any charges incurred prior to that billing date.
Traffic Management
No traffic management policies apply on any of our broadband plans, including Unlimited Data.
Fair Use
No fair use policies apply to our broadband plans.
Our Fair Use Policy applies to unlimited calling under our Home Phone Services. See our Fair Use Policy.
Effects on other services
Your broadband service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as the Home Phone Plus service), may stop working unless you have battery backup in your home.
Other charges
We offer a range of Add-On Services, including Home Phone Services:
- Home Phone Plus service - $15/month. This is delivered over your broadband connection and includes voicemail, caller ID, call waiting, and unlimited* calls to NZ & Australian landlines). This service is not available to some ADSL users.
- Home Phone Basic service (only available over ADSL & VDSL connections) - $15/month. Includes local calling and you can add our optional calling features:
- Unlimited* NZ and Australia Landline Calling - $15/month
- Caller ID $4/month
- Voicemail $8/month
- Wiring maintenance $3.95/month (only available on ADSL & VDSL services).
Additional charges may apply to non-standard installations and to additional in-home technician work performed attime of connection. For example, a broadband wiring charge of $199 may apply to if you have a monitored alarm or more than five phone jack-points in your home.For more information visit 2degrees Broadband Support
If you signed up from 2 July 2018 and we leased a modem to you, you must return that modem to us when you terminate your plan and leave us. If you terminate and leave before the end of the term and do not return the modem to us you will be charged the following:
| Modem model | Non return fee if modem < 12 months old | Non return fee if modem > 12 months old |
| Fritzbox 7490 | $165 | $110 |
| Fritzbox 7560 | $165 | $110 |
| Fritzbox 7530 | $165 | $110 |
| Fritzbox 7590 | $299 | $200 |
| Huawei B618 | $299 | $200 |
When you leave us we will provide you with instructions on returning the modem.
Disputes
Information about our process for customer complaints is available here: 2degrees Broadband Feedback
2degrees Broadband is a member of the Telecommunications Disputes Resolution scheme, a free independent service to help customers resolve disputes.
All prices quoted are inclusive of GST.
This is a summary only. You can find the full legal terms and conditions here
