2degrees Rural Broadband Legal Offer Summary prior to 16 February 2022
Legal Offer Summary
Service Overview
Service Description
Rural Broadband
Availability
Rural Broadband is not available everywhere. Our Rural Broadband service 170GB plan is only available in selected rural coverage areas with sufficient network capacity. To see if this service is available you can call us on 0800 022 202.
Service Charges
| Charge | Monthly Data Allowance | Access Type |
| $85 per month | 170GB | Wireless (4G) |
$10 discount off 2degrees Broadband monthly plan charge when linked to an eligible 2degrees Pay Monthly mobile plan.
Prices are current as at 6 April 2020 and are subject to change.
Additional Data Charges
The following extra data charges apply, once you have used your monthly data allowance.
| Plan | Monthly data allowance | Extra data |
| 170GB Rural Broadband plan | 170GB | $15 per additional 20GB block of data. |
Set Up Charges
| Set Up Charges | |
| Open term |
$299 modem charge applies for 2degrees-supplied wireless modem. $15 handling and delivery charge applies for 2degrees-supplied wireless modem. |
| Fixed term |
Free rental of 2degrees supplied wireless modem. $15 handling and delivery charge applies for 2degrees-supplied rental modem. |
Access type
Our Rural Broadband services connect your home via a 4G wireless connection to a 4G mobile network. Broadband speeds may vary due to factors controlled by you such as your premises’ connection, the location and positioning of your modem, internal wiring and WiFi set up, interference from electrical devices and the number of users in your home. The day to day performance will also be affected by our network.
Other Information
30-day money back guarantee
We will provide you with a 30 day money back guarantee if you are unable to use the services due to coverage. If the rural broadband service is not available at your installation address you may call us on 0800 022 202 and we will refund you. A refund will be made in the same tender as the original purchase. If you rented the modem from us, you will need to return it to us as new or you will have to pay a $299 modem fee. We will provide instructions on returning the modem when you cancel.
Minimum Contract Period
You can choose from either:
- Open term; or
- 12 month term.
Early Termination Charge
An early exit fee of $199 applies, if you end your contract early.
There is no early termination charge if you sign-up on an open term.
| Type of modem | Duration of modem lease: <1 year |
Duration of modem lease: >1 year |
| 2degrees wireless rental modem | $299 | $199 |
Notice period (termination)
You can end your plan at any time before your next monthly billing due date. You will still be responsible for any charges incurred prior to that billing date.
Fair Use
Our Fair Use Policy applies. See our Fair Use Policy.
Effects on other services
Your Rural Broadband service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it, may stop working unless you have battery backup in your home. Services that require a traditional fixed phone line to work, such as a monitored medical or home alarms, fax machines and pay tv boxes are incompatible with voice calling over broadband.
Disputes
Information about our process for customer complaints is available here: 2degrees Broadband Feedback
2degrees Broadband is a member of the Telecommunications Disputes Resolution scheme, a free independent service to help customers resolve disputes.
All prices quoted are inclusive of GST.
This is a summary only. You can find the full legal terms and conditions here
