Wireless Broadband Offer Summary - Prior to 4 November 2024
This summary only applies if you signed up from 17th October 2023. If you signed up prior to this date, please click here.
Service Overview
Service Description: Wireless Broadband
Availability
Wireless Broadband is not available everywhere. To see what services are available you can visit www.2degreesbroadband.co.nz. Our Wireless Broadband plans are only available in selected 4G or 5G coverage areas with sufficient network capacity. To see if this service is available, check out our address checker.
Service Charges
| Charge | Monthly Data Allowance | Access Type |
|---|---|---|
| $55 per month | 300GB | Wireless (4G) |
| $60 per month | Unlimited* | Wireless (4G) |
| $79 per month | Unlimited* | Wireless (5G) |
| $85 per month | 170GB | Rural Wireless (4G) |
$10 discount off 2degrees Wireless Broadband monthly plan charge when linked to an eligible 2degrees Pay Monthly mobile plan.
*Fair Use Policy applies
Prices are current as at 16 August 2024 and are subject to change.
Additional Data Charges
| Consumer Plan | Monthly data allowance | Extra data |
|---|---|---|
| 300GB 4G Wireless | 300GB | When you reach your Plan data limit, you will be stopped from using data. If you want to purchase additional data, you can do so in blocks of 50GB ($35). Additional data blocks are valid for 30 days. |
| 600GB 4G Wireless | 600GB | As above. |
| 170GB Rural Wireless | 170GB | As above. |
Modem Charges
| Plan | Term | Modem Fee |
|---|---|---|
| Wireless 4G plans 300GB, 600GB, Unlimited and Rural 170GB | Open term | $299 modem charge applies for 2degrees-supplied wireless modem. $15 handling and delivery charge applies for 2degrees-supplied wireless modem unless it is supplied in store. |
| Wireless 4G plans 300GB, 600GB, Unlimited* and Rural 170GB | Fixed term | Free rental of 2degrees supplied leased wireless modem. $15 handling and delivery charge applies for 2degrees-supplied rental modem unless it is supplied in store. |
| Wireless 5G Unlimited* plan | Fixed term | Free rental of 2degrees supplied leased wireless modem. $15 handling and delivery charge applies for 2degrees-supplied rental modem unless it is supplied in store. |
Leased modem charges
If you have a leased a modem you must return that modem to us when you terminate your plan and leave us. If you terminate and leave before the end of the term and do not return the modem to us you will be charged.
| Modem model | Non return fee if modem < 12 months old |
Non return fee if modem > 12 months old |
Non return fee for charger/power cord |
|---|---|---|---|
| Huawei B618 (wireless) | $299 | $200 | Current applicable rate |
| Huawei B535-232 (wireless) | $299 | $200 | Current applicable rate |
| Huawei B535-933 (wireless) | $299 | $200 | Current applicable rate |
| TP-Link MX515 (wireless) | $299 | $200 | Current applicable rate |
| TP-Link NX620v | $349 | $249 | Current applicable rate |
| Nokia Fastmile G3 | $699 | $600 | Current applicable rate |
When you leave us we will provide you with instructions on returning the modem.
Access type
Our wireless broadband services connect your home via a 4G or 5G wireless connection to our mobile network. Wireless broadband speeds can be impacted by the distance between your modem and a cell site, the performance of your modem, your in-home WiFi setup, the level of usage of a particular cell site by others, network capacity, and the number of devices connected to your modem. Speeds may also be impacted by the location and quality of the websites you choose to view and the software you may have downloaded (malicious or otherwise). The day to day performance will also be affected by our Network. Any speed representations are averages and are not an indication of the actual speed of an individual connection. Speeds may be more or less than the average speed.
For more information about the different access types visit https://www.tcf.org.nz/consumers/broadband/broadband-information/
See measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies click here
Other Information
Wireless Broadband 30-day risk free guarantee
2degrees will provide you with a 30 day risk free guarantee which is available if you are unable to use the Wireless Broadband or Rural Broadband Services due to poor reception. If the Wireless Broadband or Rural Broadband Service is not available at your installation address you may call us on 0800 022 202 and we will refund you. A refund of your monthly Plan and rental modem shipping charges (and modem cost if you are on an open term plan and have returned the 2degrees Wireless Modem to us) will be made in the same tender as the original purchase. Any additional data charges for data that exceeded your Plan’s monthly allocation will not be refunded. If you rented the 2degrees Wireless Modem from us, you will need to return it and any accessories including its power cable to us as new or you will have to pay a $299 modem non return fee (or applicable accessory charge) for 4G plans, or a $699 modem non return fee (or applicable accessory charge) for the 5G plan. We will provide instructions on returning the modem when you cancel.
Minimum Contract Period
You can choose from either:
- Open term (not available on 4G and 5G Unlimited Wireless Broadband plans); or
- 12 month term or
- a term we have specifically offered you.
Early Termination Charge
If you are on a fixed term Plan you will need to pay an early termination charge up to $199 if you end your contract early.
There is no early termination charge if you sign-up on an open term.
If you sign up to a 12 month Wireless Broadband plan (or longer) with a promotional credit or discount the following early termination charges may apply:
- An early exit fee up to $199 applies to the term; and
- If you leave or downgrade your plan within the first 12 months (or longer period in any specified terms), you may need to repay the promotional credit or discount on a prorated basis, or pay any applicable plan transfer charges.
Notice period (termination)
You can end your plan at any time before your next monthly billing due date. You will still be responsible for any charges incurred prior to that billing date.
Traffic Management
In some circumstances we may be required to take reasonable action to protect our customers and effectively manage our network.
If your usage on the applicable plan exceeds the usage set out in points 1 – 4 below, we may end your plan. If we can, we will offer to move you to an alternative technology or solution. We will notify you before ending your plan. If you are not satisfied with this alternative technology or plan, you may terminate your Service within 30 days of our notice to you or within 30 days of the date of the change (whichever is later) and we will not charge you an Early Termination Charge in respect of your Plan:
- 300GB Plan: usage exceeds 400GB in any month for 3 consecutive months, or exceeds 450GB in any single month;
- 600GB Plan: usage exceeds 700GB in any month for 3 consecutive months, or exceeds 750GB in any single month; or
- Rural Plan: usage exceeds 300GB in any month for 3 consecutive months, or exceeds 350GB in any single month.
- Unlimited Plan 4G and 5G: usage exceeds Fair Use Policy outlined below.
2degrees reserves the right to manage traffic at peak times to improve the overall performance and experience of our Services among our customers. In particular, we reserve the right to prioritise specific types of traffic over other traffic at times of congestion (and for limited time periods) where we consider there will be significant customer interest in the specific type of traffic and these actions are necessary to ensure customers receive an acceptable Service.
Service Restrictions
N/A
Fair Use
Wireless Broadband including Unlimited Plans and Rural Broadband Services are subject to the Fair Use Policy. Your use of the Services must be fair, reasonable and not excessive, as reasonably determined by us by reference to average and/or estimated typical customer usage of the Services. We will consider your usage to be excessive and unreasonable where it:
- materially exceeds the average and/or estimated use patterns over any day, week or month (or other period of time as determined by us); or
- causes us to incur additional costs or affects the performance of the 2degrees Network or affects another 2degrees’ customers’ use of or access to the Services,
Excessive Usage
Where we offer any Services such use is offered for your individual private and personal use and benefit only. In no case does any Service allow for activities aimed at making profit or reselling the Service or using the Service in an unfair or excessive way and any such use of the Services by you is a breach of this Agreement.
For the avoidance of doubt, fair use of our Services excludes activities such as auto-dialling, premium services, continuously call forwarding, tele-marketing, call centres or other activities that use our services for commercial gain and use of cellular trunking units (including SIM boxes and GSM gateways).
If in our reasonable opinion we consider your usage to be Excessive Usage we may immediately suspend, modify or restrict your use of the Services or withdraw in full or in part your access to the Services without notice to you and/or act in accordance with the Wireless Broadband Traffic Management process set out above.
See our Fair Use Policy.
Effects on other services
Your broadband service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as alarms including medical alarms), may stop working unless you have battery backup in your home.
Complaints
Information about our customers complaints process is available here
Disputes
Information about our process for customer complaints is available here: 2degrees Broadband Feedback
2degrees Broadband is a member of the Telecommunications Disputes Resolution scheme, a free independent service to help customers resolve disputes.
All prices quoted are inclusive of GST.
