How to make regular or one-off payments by online banking or with a direct debit or credit card

Automatic payments by direct debit or credit card

An automatic payment is a regular payment you can arrange with your bank and controlled by you. You get to choose which bank account the payment will be taken from, how much you want to pay, and how often it should be made. Whether it's on a specific date each month or a couple of days before your monthly pay check rolls in. Super convenient, right? 

This option is the way to go if your payment amount will always be the same. To make an automatic payment,you will need to arrange a DDA or CCA.

What is a DDA?

• A direct debit authority (DDA) form gives 2degrees authorisation to deduct payments from your account at regular intervals. This is a good way to make regular payments of varying amounts.
• If you’d like to set up a direct debit, you will need to fill out a DDA (Direct Debit Authority) form within the My 2degrees dashboard. You need to have your bank account number handy, but you do not need to know your card number.

What is a CCA?

If you would like to make regular payments to your My 2degrees account via a credit card, you’ll need to complete a Credit Card Authority (CCA). CCA is for credit card or VISA or Mastercard debit card holders only. You will need to supply a card number, expiry date, name on the card and CVV number. This information is stored with Paymark or Windcave and not with 2degrees.

How do I set up an automatic payment or direct debit online?

A simple way to always pay your bill on time is to set up a monthly automatic payment using a credit or debit card authority. This means that you give us the authority to charge your card each month on an agreed day. You can set one up now in My 2degrees. A 1% fee applies to payments made using a Credit or Debit Card.

1. Login to My 2degrees, and use the dropdown account selector in the top left corner of the dashboard to confirm the account you wish to set-up recurring automatic payments for. If you have a single account, you’ll only see one number.
2. Click Payment Methods, which is in the hamburger menu in the top right corner.
3. Click Set up automatic payment..
4. Enter your card details or bank account number and confirm you have authority on the account.
5. Accept the Terms and Conditions, then click Submit.

How do I set up an automatic payment or direct debit in the app?

To always pay your bill on time set up an automatic payment via your credit or debit card in the app, which lets us charge it each month on the same day. If you prefer, you can choose a direct debit, which pulls the payment directly from your bank account.

1. Login to the 2degrees app and choose the account in the top right corner to confirm the account you wish to set-up recurring automatic payments for.
2. Tap Set up automatic payment under the blue Pay now button.
3. Tap Credit or debit card or Set up a direct debit.
4. Enter your card details or bank account number and confirm you have authority on the account
5. Accept the Terms and Conditions, then tap Continue to confirm your payment.

How do I make a single payment by credit or debit card?

You can pay your bill with a credit or debit card via the 2degrees App, My 2degrees, or by dialling 201. Remember that a 1% fee applies to payments made using a credit or debit card.

In the app, you can make a one-off or single payment by navigating to Home > Pay now.

If you choose to dial 201 and follow the prompts to make a payment, you will need to have your account number handy and your credit/debit card.

Why is there a $1 charge on my Credit Card statement?

If you store any credit card online, we'll temporarily charge $1 to authorise it. Don’t worry though, this $1 'hold' will disappear from your statement within a few days. Check in with your bank for more details on when this charge will drop off.

Internet Banking

You can also make a one-off payment through internet banking. You will need to refer to your bill to know which account you need to make the payment into. Please note that payments made via internet banking can take anywhere between 24 and 48 hours to clear into our account. To simplify this process, we suggest setting us up as a biller / payee.

Please ensure you use your Broadband customer number as the payment reference. Your customer number is a 7-digit number found at the top right corner of your invoice.

NOTE: To setup your automatic payment method, log into My 2degrees online, go to the hamburger menu on the top right corner and select 'Payment Method' . If you're making a one-off payment, please ensure you do it the evening before your automatic payment is charged. If we do not receive your one-off payment before this time, your payment will be debited as per the normal process via your bank account or payment card.

Using POLi to top-up a Prepay mobile

POLi is a quick and free payment option that allows you to top-up your Prepay mobile straight from your bank account. It’s safe and secure and lets you use your Internet banking to make a one-off payment. There are no fees and you don’t have to register – simply follow the prompts.

If you’re with one of the following banks, you can use POLi to top up your 2degrees prepay:

• ASB
• ANZ
• BNZ
• Kiwibank
• TSB Bank
• Westpac

When you pay with POLi, the transaction is protected by your bank's authentication and security. Your confidential information is not disclosed to any third party, including us. POLi does not capture usernames or passwords.

How to use POLi to top up a Prepay mobile online

1. Select the Online Banking (POLi) payment option on My 2degrees or the POLi icon in our app.
2. Select your bank and log in to your bank account using POLi
3. Follow the prompts to complete the payment.
4. When you confirm the payment it will go through automatically. You’ll then receive your receipt and POLi lets 2degrees know that you have paid.