Broadband account system changes
In this article
How do I log in to My 2degrees?
My 2degrees is the new online dashboard you use to manage your account, payments, and all the good stuff to do with your broadband account.
Simply head over to My 2degrees, enter your email address (the one registered to your 2degrees Broadband account and we send your broadband bill to) and your current online account password and boom, you’re in.
How do I log in to the 2degrees App?
Our new App is available on the App Store and Google Play.
Log in to the App using the same login details as My 2degrees. Enter your email address (the one registered to your 2degrees Broadband account and we send your broadband bill to) and your current online account password to jump in and manage your account from your mobile device.
I’ve forgotten my password
It happens! Here’s how to reset your 2degrees Broadband account password and get back into your account.
- Go to the My 2degrees password reset page.
- Enter the email address registered to your 2degrees Broadband account and press Send email. If the email address you entered is registered to an account, you’ll get an email with a link to reset your password.
- Press the Update my password link in the email we sent you. The link is active for 24 hours, so if you don’t get to it in time, you’ll need to request another password reset to get a new link.
- Enter a new password and press Reset Password.
All done! You’ll now be able to use your new password to log in to My 2degrees and the 2degrees App.
Didn’t get an email?
It may have gone into your junk mail, or your inbox may be full. If it is, delete some emails to make room for new ones then try resetting your password again. Also, check you’re using the right email address. It’s the one registered to your broadband account and we send your broadband bill to.
I can’t remember my email address
The email address you use to log in to your account will usually be the one we contact you on and send your broadband bills to. If it’s not working, check for spelling mistakes and any domain name formatting issues, such as a missing '@', or dots such as .conz instead of .co.nz.
If you’re still stuck, give us a call on 0800 022 022 and we’ll help get your access sorted.
Will there be changes to my broadband bill?
You’re going to get a new look broadband bill and the date we send your bill and you need to pay it by will change. We’ll email you a summary of your bill with your new payment date and a link to access the full invoice in My 2degrees. Payment will be due about seven days after we send your bill summary.
Will there be changes to the way I pay my bill?
If you have a direct debit or credit card payment saved on your account, we'll charge it on the payment due date so you don't need to do anything.
If you pay by bank transfer or automatic payment, you'll need to update the payment details to our new bank account (shown below) to ensure we get your payment. Remember to add your new account number as the payment reference.
Bank account: 02-0108-0659253-000
Reference: Your account number – you can find this on your bill summary email
My internet isn’t working
In the unlikely event your internet isn’t working after the change, you may need to restart your modem to get back online. If you’re on fibre, you may also need to restart your Optical Network Terminal (ONT) – that’s the fibre box usually found on your wall.
IPv6 connectivity issues
If you have IPv6 and you’re using your own modem, you may experience issues with IPv6 connectivity after the change.
To retain your PPPoE settings, you will need to deactivate/remove the option set to “prefix only” in your device settings.
If you’re still experiencing issues, you’ll need to configure your device to use DHCP.
Configuring DHCP
- Access your router settings as an administrator. Find your IPv6 settings and ensure IPv6 connections are enabled.
- Turn on “Auto Detect” or “Auto Config” if either option is available.
- You may need to restart your router for an IPv6 connection to be established. You may need to wait a few minutes after restarting to allow your IPv6 connection to establish.
Using your own modem?
If you’re using your own modem and not one we’ve supplied, you may need to update your modem settings to get online. If you’re not sure how to do this, refer to your modem manufacturer’s user manual for instructions.
If you’ve restarted your equipment and you’re still having problems, give us a call on 0800 022 022.
Will there be any changes to my Snap email?
If you joined 2degrees as an ex-Snap customer, and have an existing Snap email there will be no changes to your email service. If you need to update your email address password, you still do that here.
