Help with 2degrees Business Landline plans & features
What’s the difference between 2degrees Basic Phone Line and Smart Phone Line?
2degrees Basic Phone Line
The Basic Phone Line is a traditional landline that uses your existing copper phone line. Services such as Voicemail and Call Waiting have an additional charge with Basic Phone Line.
2degrees Smart Phone Line
Smart Phone Line uses your broadband connection to provide all the services that an old-school landline would, but instead of plugging it into a wall jack point, you plug it into your modem. Unlike the Basic Phone Line, it needs a power source to operate, so In the event of a power outage, we recommend customers have a charged mobile phone available to make calls, including those to emergency services.
If you have 2degrees Smart Phone Line, you can enjoy the benefits of Voicemail, Call Waiting and Caller ID as part of your monthly plan for no extra cost.
Will my jack points work for my 2degrees business landline service?
The answer is: it depends on the wiring in your building.
If you have a 2degrees Smart Phone line, your landline uses your broadband service, which may mean your existing telephone jack points that use copper wire technology won’t work without a few additional steps.
Our 2degrees modem has at least one telephone port available where you can plug in a standard phone (look for the port labelled 'FON1’).
If you have a base station and handset combo, then only the base station needs to plug into the modem and the handset needs a power source. Position the base station in a central location and away from large appliances such as photocopiers or microwaves which may affect the signal.
If you purchase a 2degrees cordless phone which comes with a base station, the handset doesn’t need to be plugged into the modem (our Fritzfons come with DECT technology enabled), so you can have more than one handset, or you can set up your phone in a different room to your modem.
How do I set up 2degrees Smart Phone Line?
With Smart Phone Line, you can use your broadband connection to make phone calls just like you would on a traditional landline.
Connect your phone through your modem (ALL connection types)
Your phone can be plugged in through your modem. To use your landline, simply plug your handset into FON1 port at the back of your modem using the telephone cable supplied.
Connect your phone through integrated or star wiring (only applies for buildings with star wiring and Fibre broadband connection)
Integrated or star wiring is completed by an electrician. If your premises was built or renovated recently, you may have a comms cabinet which indicates that you have star wiring. Depending on the way Fibre is installed at your place, integrated or star wiring can allow you to use your existing phone jacks for your landline service.
How do I install my 2degrees Fritzfon phone?
If you’ve purchased a 2degrees phone, getting set up is easy. The phone doesn’t need to be plugged into the modem, but there are a couple of things you need to do to get started.
Steps for connecting your 2degrees Fritzfon to the modem
- Take out the base station and plug it into the wall.
- Now get your new phone, remove the back cover and slot the battery in.
- Hold down the red ‘End Call’ button until the screen says, ‘Not Registered’. (It's OK, that's what it's meant to say when you turn the phone on for the first time).
You might see settings in other languages, so just wait a few minutes and it will sort itself automatically once connected to the modem.
- Get your 2degrees modem and hold down the DECT button until the Info light flashes.
- Press the register button on the phone and – just like that – you're connected!
Your phone comes packed with heaps of functionality, so take some time to customise it to suit your needs and when you've done that, you're good to go.
Can I have more than one phone line with 2degrees Smart Phone Line?
With your connection you can have up to three Smart Phone Lines and one Basic Phone Line.
Customers on an ADSL 1 connection are not eligible for a Smart Phone Line. A Basic Phone Line may not be available at all addresses. We'll confirm availability on the installation date.
How do I set up Call Divert or Call Forwarding on my Business Smart Phone Line?
You can set up a Call Divert for your business landline by logging into Your2degrees.
Simply log in and click Smart Phone Line. Click the cog icon, and by using the Call Forwarding dashboard and dropdown menu, you’ll be able to:
- divert all calls to another number
- divert calls if there's no answer
- divert calls if your phone is busy
In Advanced Settings, you can:
- forward calls from selected numbers
- reject calls from selected numbers
- assign a distinctive ringtone to a list of numbers
- forward calls to a selected number if your phone is unavailable
- reject calls from anonymous callers without going to Voicemail
Please note that Call Forwards to New Zealand mobile numbers incur standard mobile calling charges. See our Standard Calling Rates for business landlines here.
Can I get Call Waiting?
Call Waiting is included with our Smart Phone Line service and if you have Basic Phone Line there is an additional charge of $3.50 a month.
Call Waiting allows you to receive calls when you are on the line with someone else. You will hear four beeps when someone else is trying to call you. To talk to the second person, press the 'flash' or the 'recall' button and you will be able to talk to them. To talk to the first person again, simply press 'flash' or the 'recall' button.
How does Voicemail work for my business landline?
Voicemail is included with our Smart Phone Line service and if you have a Basic Phone Line there is an additional charge of $7 a month.
To access your Voicemail with your Smart Phone Line, simply dial 456 and you can manage your voicemail and messages. In addition, you can log in to My 2degrees and use Smart Phone Line Manager by going to ‘Smart Phone Line’ > ‘Phone settings’ to manage your call settings.
If you’re using Voicemail for the first time on your Basic Phone Line, please dial 083210, enter your temporary PIN of 1234 and then follow the instructions.
Will my Monitored Alarm Work on 2degrees Smart Phone Line?
It depends on how and when your alarm was installed. As it is run through your broadband connection which needs to be plugged into a modem and power source, Smart Phone Line services may be incompatible with older monitored alarms. Please check with your alarm company whether your alarm will work over 'IP'. If not, you may require a new IP module to be installed.
