Freightways

Industry: Courier and logistics
Problem: Lack of visibility and control over mobile costs.
Solution: Adopted Flex self-service portal for automated management.
Outcome: Streamlined processes, improved visibility, and cost control.

Flex is an online self-service portal with mobile billing reconciliation capability. Used by Freightways, it gives managers greater insight into the organisation's mobile phone use.

Freightways is an Auckland-based express package and business mail company. It is a complex enterprise with 12 divisions, each with its own cost centres and financial reporting needs. The group includes New Zealand Couriers and Post Haste Couriers, along with a host of others.

Monitoring the performance and profitability of each division is a mammoth task with the company calling on us to help streamline that process and reduce the workload.

We won the tender on the back of our ability to provide the necessary automation. Marinas says: “We knew we wanted to automate the process which is where Flex comes in. We were able to develop cost centre tools where the users could allocate phone numbers to a specific cost centre, at a specific branch, at any point in time during a billing period. From there, reconciliation is easy with built in reporting.”

Van Niekerk says Freightways wanted a self-service web-based solution. “We asked for a single landing page where our users can log-in and get the details for their division. When they log-in they can immediately pull down insights and it is interactive. You can see usage and know immediately what’s going on. You can also get historic information. You can even order new devices.”

Rosalyn Tigerland, product manager for digital describes Flex as a one-stop shop that can manage and track a large number of the company’s services. She says: “It is the web-based self-service portal with which you have access to everything. We built it first for mobile but has a wider application. You can use it to handle new mobile connections, perform SIM swaps, manage usernames and order new devices. If a person leaves and you hand their phone to someone else, it’s easy to keep track.”