Image of a woman on her mobile phone getting onto a bus

CASE STUDY

Snapper Services

Snapper Services, a leading provider of transport ticketing and network analytics in Wellington, faced challenges in managing real-time data and network analytics for public transport.

Industry: Public Transport
Problem: Delayed data transmission affecting operations.
Solution: Real-time data management system implemented.
Outcome: Enhanced efficiency, user experience, reliability

With a vision to enhance user experience and operational efficiency, Snapper Services recognised the need for a robust telecommunications solution to support their innovative ticketing system.

Miki Szikszai, Chief Executive Officer, identified the necessity for a reliable and efficient way to manage the data from thousands of ticketing devices in the field.

The existing system faced delays in data transmission, impacting fare calculations and network status updates. This not only increased the workload for the IT department but also affected the trust and confidence of the cardholders.

SNAPPER SERVICES
“The way I would describe our relationship with 2degrees is that we've grown together. And as time has gone on and we've grown and our scope has grown, things like confidence, trust, reliability become much more important. And 2degrees has proven that they can provide a network that we can trust in and rely on all day, every day.”
Photo of Miki Szikszai
Miki Szikszai
Chief Executive Officer
Snapper card being scanned while getting on a bus

Results

The partnership with 2degrees transformed Snapper Service’s operations.

Real-time data transmission enabled immediate fare calculations and network status updates, significantly improving the cardholder experience. The IT department was relieved from the burden of managing the data transmission, allowing them to focus on enhancing the ticketing system further. The collaboration led to increased trust and reliability in their services, contributing to a better public transport experience in Wellington.

Snapper Service’s partnership with 2degrees has not only streamlined their operations but also set a new standard in public transport ticketing and network analytics. This collaboration is a testament to how innovative telecommunications solutions can transform public services, making them more efficient, reliable, and user-friendly.

Benefits

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Real-time data management

2degrees enabled Snapper Services to manage ticketing data in real-time, enhancing operational efficiency.

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Improved user experience

Immediate updates and accurate fare calculations saw significant improvement in cardholder’s user experience.

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Operational efficiency

Streamlined processes improved efficiency by eliminating bottlenecks and reducing delays in data transmission.

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Reduced IT workload

The IT department could focus on system enhancements rather than data management, leading to better resource allocation.

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Better resource allocation

Freed up IT resources allowing the team to redirect their focus to addressing critical tasks and strategic initiatives.

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Increased trust and reliability

The partnership with 2degrees built trust among users and established Snapper Services as a reliable service provider.

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Global expansion support

Facilitated international expansion with a scalable platform, enabling efficient management across regions and consistent quality.

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Scalability and growth

The solution offered scalability for global expansion and supported sustainable public transport.

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