Adding a mobile number to your 2degrees account
In this article
To get access to the full range of services available through our website and app, you’ll want to add a mobile number to a My 2degrees online account. Linking your number to either yours or someone else’s online account helps you do the following:
- Adding or stopping Add-ons
- Viewing your usage and payment history
- Topping up your Prepay account
- Viewing and paying your Pay Monthly bill
When do I need to add a number to my 2degrees account?
If you’re registering a new My 2degrees online account, adding a number is the last part of the registration process and you need to complete this step to view your account online.
If you have more than one 2degrees number and you want to manage them all with the one online account, you can do this too by adding them one at a time. This works well for the following scenarios and means you don’t need separate online accounts for each number:
- You have a phone and tablet with a SIM, or a data-stick
- You have a business phone and a personal phone
- You have a main phone and a backup phone
If you’ve just signed up to a new Pay Monthly mobile connection online, you’ll have the option to automatically add this number to your online account during checkout.
How do I add a number to my 2degrees account?
Adding a number to your My 2degrees account is simple and straightforward. If you’re doing this on a computer, you’ll need to have your mobile phone handy since we’ll send a confirmation code to your registered 2degrees number. If you are doing this on your mobile phone this will need to be done through the website not the app.
a) From a browser on your phone or computer, go to 2degrees.nz
b) Tap on the account tab at the top right of the website if you are using a computer otherwise if you are on a phone this can be found at the bottom of the menu button also displayed on the top right of your screen.
c) From here, tap log in under the mobile section
d) Log into your account using your current username and password
If you are not automatically taken to the “Your accounts” page you may be directed to “Your Dashboard”. Please follow these steps to get to the “Your’ Accounts” page. If you have been directed to the “Your Accounts” page please proceed to step 3.
a) Once logged in, please click the avatar in the top right corner to get the drop down menu
b) Tap “Your Accounts”
a) Once logged in or you have reached the “Your Accounts” page, tap the add mobile number button
b) Enter the 2degrees mobile number you’d like to add and tap “Send Authorisation Text”
a) The number that you are adding should receive a text message with an authorisation code.
b) A text box should have opened up after clicking “Send Authorisation Text for you to enter your authorisation code. Please note that this code is case sensitive.
c) Click “Add Number”
a) If added successfully you will be logged out and a success message will display. You will also receive a confirmation email saying the number has been added.
b) Please log in again to view the new number
Someone else wants to add my number to their account, what do I do?
You may have received a text message with an online code. If you’re happy for someone else to manage your account, you’ll need to provide them the online code so they can complete the registration. If you don’t know who requested access, you don’t need to do anything, no one can access your account without the code.
If you do want to provide someone with access to your account, please note you will still be able to use your own online account, but you will not be able to use any of our other self-service options such as the 2degrees App, and you’ll be unable to purchase Add-ons or value packs by SMS.
I’ve added my number to an account and I didn’t mean to, or I want to reverse it.
No problem. To reverse a connection you may have made by mistake, or no longer want to continue with, just give our team a call.
