2024 Broadband Price Change FAQ
In this article
Why are your broadband prices going up?
We get it, we don’t like price increases either. Our costs have gone up, so we need to make this change to help us continue keeping you connected to the stuff you love.
Does the price increase apply to all broadband plans?
The increase applies to all our Fibre, Hyperfibre, and Copper broadband plans. The change does not apply to our Wireless Broadband plans.
I’m on a fixed-term plan. Does the price change apply to me?
Yes, the price change also applies to fixed-term plans. As part of the terms and conditions of your plan, price changes can be made with 30 days’ notice.
Can I change to another broadband plan?
Depending on how much data you use, the size of your household, and what you use your broadband for, you may be able to change to Wireless Broadband without paying an early termination fee if it’s available at your address.
You’ll find our latest Wireless Broadband plans here. To change to another plan, you can either do it online or get in touch.
If you want to find out which broadband best suits your needs, check out our Broadband Comparison to see the differences between our Fibre, 4G and 5G Wireless Broadband plans.
If I don’t want to pay more, can I cancel my plan?
We’d be sad to see you go, but if you decide that you want to cancel your broadband plan because of the increase, let us know within 30 days of being notified about the change by giving us a call on 0800 022 022 and you can do so without incurring early exit fees – even if you’re in a fixed-term plan.
If you’re renting a modem from us, you’ll still need to return it or charges may apply.
Will my Pay Monthly, Super Gold, or power bundle discount change?
No. There are no changes to the existing Pay Monthly, Super Gold, or power bundle discounts. Any existing Super Gold, Pay Monthly, or power bundle discounts you are getting will continue to apply.
Do I need to make any changes to my automatic bill payment?
If you have a direct debit or credit card payment method set up on your account, then there’s nothing you need to do. We’ll make the change on our end.
If you have an automatic payment set up with your bank, you’ll need to update the payment amount before the date shown on the email when we notified you of the change.
