Understanding your Wireless Broadband bill

You should refer to this page if you signed up to a Wireless Broadband connection with us after February 2022 or are a business broadband customer without a Static IP.

If you signed up for Wireless Broadband before February 2022 or are a business broadband customer with a Static IP, here’s where you can get billing help with your Wireless Broadband.

Understanding your first and second Wireless Broadband bill

Wireless Broadband is charged a month in advance. If you’re new to 2degrees, or you’ve changed plans, the first bill of your new plan will be higher than usual. You’ll see a charge for the month you join and any applicable modem or delivery charges. You’ll also see another charge that covers the cost for the following month of broadband services.

From your second bill, you’ll revert to your usual monthly broadband plan charge.

For example:

Let’s say George signs up for Wireless Broadband on December 11 and activates his broadband connection on December 14.

George’s billing start date is December 17, which means he’ll receive a bill on the 17th of each month and payment is due seven working days after he receives it.

George’s first bill will include a charge for 13-16 December and a charge for the upcoming month (December 17 – January 16).

George’s second bill will include a charge for the upcoming month (January 17 – February 16).

What are my payment options for Wireless Broadband?

Your bill payment is due in seven working days after the bill’s been emailed to you.

There are a number of ways you can pay your bill. You can set up an automatic payment with either a credit card, debit card or Direct Debit Authority when you sign up. This payment method will be charged each month, on your billing due date.

You can also login to My 2degrees and choose to make a manual payment with a valid credit or debit card. There is a 1% card payment fee that applies to credit card and debit card transactions.

You can also make a one-off payment through internet banking. You will need to refer to your bill to know which account you need to make the payment into. Please note that payments made via internet banking can take anywhere between 24 and 48 hours to clear into our account. To simplify this process, we suggest setting us up as a biller / payee.

If your bill directs you to make the payment into our ‘Broadband Services’:

• Log into your online banking account of your current bank
• Navigate to the ‘Bill Payments’ section
• Search for ‘Two Degrees New Zealand Limited (Broadband Services)

Doing it this way means your bank will give you all the information you need, including our bank details. If you can't find us in you bank's list of payees, you can use these details

• Name: Two Degrees NZ LTD (Broadband Services)
• Account Number: 02-0820-0188002-000

If your bill directs you to make the payment into our ‘Mobile Services’:

• Log into your online banking account of your current bank
• Navigate to the ‘Bill Payments’ section
• Search for ‘Two Degrees New Zealand Limited (Mobile Services)

Doing it this way means your bank will give you all the information you need, including our bank details. If you can't find us in you bank's list of payees, you can use these details

• Name: Two Degrees NZ LTD (Mobile Services)
• Account Number: 02-0192-0122220-001

Please ensure you use your Broadband customer number as the payment reference. Your customer number is a 7-digit number found at the top right corner of your invoice.

NOTE: To setup your automatic payment method, log into My 2degrees online, go to the ‘My Profile’ tab and select 'Payment Method'. If you're making a one-off payment, please ensure you do it the evening before your automatic payment is charged. If we do not receive your one-off payment before this time, your payment will be debited as per the normal process via your bank account or payment card.

How to read your Wireless Broadband bill

We aim to make our bills easy to read. But, if you’re having trouble, here's a quick explanation on how to understand your Wireless Broadband bill

You can also sign up or login to My 2degrees to manage your bill and account online.

If you have any questions about your bill, please call our Customer Care team on 0800 022 011 and select option 1.

We can also get you sorted if you need help with any charges from your Pay Monthly mobile connection with us.